Mile End Online Flower Delivery | Terms of Sale & Conditions

Online Flower Delivery Terms & Conditions for Flowers Mile End

Introduction

These Terms & Conditions apply to all orders placed via the Flowers Mile End online store and cover purchases, deliveries, and services throughout Mile End and its surrounding areas. By clicking to accept, or by completing a purchase, you confirm your agreement to these Terms & Conditions. Please read them before making an order for flower delivery in Mile End or neighbouring locations. They are designed to ensure a seamless online shopping experience and outline your rights and obligations as a customer of Flowers Mile End.

Order Process

To place an online flower delivery order with Flowers Mile End, you must be at least 18 years old and capable of forming a legally binding contract under United Kingdom law. All orders must be placed via our official website. As part of the order process, you will be guided through a series of steps allowing you to check and amend any errors before submitting your order to us. We encourage you to review all order details carefully, particularly the delivery address and requested delivery date.

After submitting your order, you will receive an automatic confirmation that we have received your request. Please note, this acknowledgment does not mean that your order has been accepted. We will formally accept your order only when we dispatch the products to you and send a separate dispatch confirmation.

Flowers and other items shown on the Flowers Mile End website are subject to availability. In the rare event a particular flower variety or arrangement is unavailable, we reserve the right to substitute it with a similar product of equal or greater value. We will make reasonable efforts to contact you regarding such substitutions; however, your agreement with these Terms & Conditions constitutes acceptance of possible substitutions as standard practice in the floral industry.

Pricing & Payment

All prices for products and deliveries are clearly stated in British Pounds Sterling (£) and include any applicable VAT unless specified otherwise. The total cost of your order, including standard or express delivery service, will be displayed at checkout prior to final confirmation of your order.

We accept payment through major credit and debit cards, as well as any other payment methods made available on our checkout page. Payment is taken in full at the time of placing the order, prior to dispatch. If, for any reason, we are unable to collect payment, your order will not be processed and you will be notified accordingly.

While we make every reasonable effort to ensure pricing is correct, errors may occasionally occur. Should a pricing error affect your order, you will be contacted with the correct price and given the option to proceed or cancel. Orders accepted in error may be cancelled by us, with a full refund provided.

Deliveries across Mile End & Surrounding Areas

Flowers Mile End delivers flowers to customers in Mile End and neighbouring districts. At checkout, you will be prompted to provide a full and accurate delivery address, along with the chosen delivery date. While we aim to deliver on your preferred date, any stated delivery times and dates are estimates and we cannot guarantee delivery at a specific time unless otherwise stated for a particular delivery option.

If the recipient is not present at the time of delivery, we may leave the flowers with a neighbour or in a safe place at the delivery address, provided this is feasible and secure. If delivery proves impossible due to incorrect address details or non-availability of someone to accept the delivery, additional charges may be applied for re-delivery.

It is your responsibility to ensure that all delivery information provided is accurate and complete. Failure to provide the correct details may result in delayed or failed deliveries for which we bear no responsibility. In circumstances beyond our reasonable control – such as severe weather, traffic disruptions, or events affecting flower supply chains – deliveries may be delayed; we will contact you to arrange an alternative solution wherever possible.

Cancellations & Amendments

You may cancel or amend your order for flower delivery in Mile End by contacting us at the earliest possible opportunity. For standard orders, cancellations or changes must be requested no later than 24 hours prior to the scheduled delivery date. Orders for same-day delivery cannot be cancelled or amended.

To request a cancellation or amendment, please provide your order number and relevant details. If your order has not yet been dispatched, we will issue a full refund using the original payment method. Once your order is prepared or out for delivery, cancellations and amendments cannot be guaranteed and may not be possible due to the perishable nature of flowers. Where an order is unable to be cancelled, you will still be liable for the full cost.

In the event an order is cancelled due to unavailability of specific flowers or unforeseen circumstances on our end, you will be offered the choice of a suitable alternative or a full refund.

Quality, Returns & Refunds

At Flowers Mile End, we strive to supply only the freshest, highest quality flowers. Due to the perishable and delicate nature of blooms, please inspect your delivery upon receipt. Should you find any issue with the condition or quality of your flowers, contact us within 24 hours of delivery with a description and, if possible, a photograph of the issue. We will review your concern and, if justified, offer a replacement or a refund. Returns of fresh flowers are generally not required; however, we reserve the right to request return of any non-perishable products for inspection before issuing a refund.

We cannot accept returns or offer refunds for issues relating to incorrect recipient details or recipient unavailability, unless the error was attributable to us. Similarly, we do not generally provide refunds or replacements for dissatisfaction with the aesthetic preferences of arrangements, as flower design is inherently subjective and all efforts are made to reflect the images and descriptions on our site as closely as possible.

Personal Messages & Special Instructions

If you include a gift message or special instruction with your online flower delivery, we reserve the right to refuse to pass on messages which are inappropriate, offensive, or illegal in content. Special instructions will be met to the best of our ability but are not guaranteed. We are not responsible for any typographical errors or misspellings provided by the customer.

Our Liability

Nothing in these Terms & Conditions will limit or exclude our liability for death or personal injury caused by our own negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.

To the fullest extent permitted by law, our overall responsibility to you in connection with any order will not exceed the total cost paid for that order. We are not liable for any indirect, consequential, or special loss resulting from your use of or reliance on the Flowers Mile End service, including lost profits, business interruption, or loss of reputation arising from non-delivery, delays, or product substitutions.

We accept no liability for events outside our reasonable control which may prevent or delay us from fulfilling an order. This includes, but is not limited to, acts of God, extreme weather, pandemic, national emergencies, strikes, or supply chain interruptions.

Privacy & Data Handling

Flowers Mile End takes customer data privacy seriously. Information collected during the online order process will be used strictly in accordance with our Privacy Policy. Your data will only be used to fulfil your order, provide customer service, and comply with applicable legal obligations. Please consult our Privacy Policy for more detail on how we safeguard and process your information.

Intellectual Property

All content, photography, and design elements on the Flowers Mile End website remain the property of Flowers Mile End or our content suppliers. Copying, reproduction, or commercial use of site content without prior consent is strictly prohibited.

General Provisions

We reserve the right to update or amend these Terms & Conditions at any time, without notice, to reflect changes in our practices, legal requirements, or business operations. Updated terms will be posted on the Flowers Mile End website and will apply to future orders.

Should any provision in these Terms & Conditions be deemed unlawful or unenforceable, such provision will be severed from these terms, and the remainder shall remain in effect.

Our contract with you is personal and may not be transferred to any other party without our express permission. We may assign, transfer, or subcontract our obligations under these Terms & Conditions at any time.

Governing Law & Jurisdiction

These Terms & Conditions and any claim arising from your use of the Flowers Mile End online delivery service, including e-commerce orders for flower delivery in Mile End and surrounding areas, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Service

If you have any questions about these Terms & Conditions or about an order you have placed, please use the customer support tools provided on our website. Our team is dedicated to assisting customers throughout Mile End and neighbouring areas with all online flower delivery questions, requests, and concerns.

Note: These Terms & Conditions apply to all customers ordering flower delivery in Mile End and its surrounding areas through the Flowers Mile End website.