Our Fresh Flowers Guarantee & Refund Policy
Returns, Refunds & Complaints – Fresh Flowers Guarantee in Mile End
At Flowers Mile End, we are committed to providing the freshest, most beautiful flowers to households and businesses throughout Mile End and surrounding neighbourhoods. As your trusted local florist, your satisfaction and confidence in our service is our top priority. Read on to learn about our policy for returns, refunds, and complaints, as well as our assurance of flower freshness on every delivery.
Our Fresh Flowers Guarantee
We stand behind our promise to deliver only the freshest flowers. Every bouquet or arrangement is expertly prepared just prior to delivery, using premium blooms chosen for their quality and longevity. We guarantee that our flowers will arrive looking vibrant and fresh, as you would expect from a leading Mile End florist.
Damaged-on-Arrival Policy
If your flowers arrive in less-than-perfect condition—such as significant wilting, breakage, or damage during transit—please get in touch with us as soon as possible. To help us resolve the matter swiftly, it is helpful to provide photographs of the damaged flowers and their packaging. This enables us to assess what went wrong and ensure it does not happen again.
Freshness Window
Our floral arrangements are designed to bring joy for as long as possible. We guarantee freshness for a minimum of 5 days from the date of delivery, provided care instructions are followed. If your flowers noticeably wilt or lose their allure within this window despite proper care, contact us so we can make it right for you.
Refund & Replacement Options
Your happiness is important to us. If there is a problem with your order, such as damage on arrival or premature wilting during the guaranteed freshness window, we offer two options:
- Replacement: We will promptly arrange for a fresh replacement to be delivered to you or the original recipient at no extra cost.
- Refund: If you prefer, you may opt for a full or partial refund, depending on the nature of the issue. The choice is yours.
Please get in touch within 24 hours of delivery for damaged-on-arrival incidents, or within the 5-day freshness guarantee period for issues relating to longevity. Timely notification allows us to serve you best.
Complaints Process
We value all feedback and view every complaint as an opportunity to improve and exceed expectations. If you are unhappy with your Flowers Mile End experience for any reason, please let us know. Our team will listen carefully, investigate the matter thoroughly, and work with you to resolve it. We strive to respond to all complaints promptly, ensuring you feel heard and looked after as a valued member of our local community.
Trusted Local Service for Mile End
Flowers Mile End is proud to be a trusted local florist serving households and businesses throughout Mile End and neighbouring areas. When you order flowers with us, you can be certain of exceptional quality, friendly customer care, and our unwavering commitment to your satisfaction. If you ever have concerns or questions, please don’t hesitate to reach out — we are here for you every step of the way.
